Cancellation policy

Cancelling or rescheduling

If you need to cancel or reschedule, please do so at least 24 hours before your appointment through your booking confirmation or by phone on 0415 988 140. Changes made with 24 hours’ notice or more incur no charge.

Late cancellations and missed appointments

Cancellations or changes made with less than 24 hours’ notice, and appointments missed without notice, are charged the full session fee, which is payable before or at your next appointment.

Why this policy exists

Zab keeps a limited number of appointments each week, and short-notice changes leave sessions empty that another client could have used. This policy helps keep appointments available for everyone.

Changes from 1 January 2027

From 1 January 2027, a deposit will be required at the time of booking to secure your appointment. The deposit will be deducted from your session fee, so you’ll only pay the balance on the day.